Customer Bill of Rights

Each customer of a PSA dealer is entitled to the following rights:

  • Written Receipt:
    When the customer submits trading cards and/or other memorabilia to the dealer for grading by PSA, the dealer will provide the customer with a receipt identifying the submitted items.
  • Prompt Submission for Grading:
    The items will then be promptly delivered to PSA (in no event later than thirty (30) days after the customer delivered the items to the dealer).
  • Proof of Submission:
    The customer is entitled to receive, within thirty (30) days after the customer delivers the items to the dealer, a copy of the PSA invoice form prepared by the dealer for submission to PSA.
  • Financial Responsibility:
    The dealer will ensure that funds paid by the customer are secure and available to be applied once PSA has completed the processing of the order.
  • Prompt Return After Grading:
    The dealer will promptly return the customer’s graded and encapsulated items to the customer within ten (10) days after the dealer receives them from PSA, unless directed otherwise by the customer.
  • Careful Handling:
    The customer’s items will be returned to the customer in the same condition they were in when the customer delivered them to the dealer.
  • Courteous, Honest Service:
    Each dealer will at all times give the customer prompt, courteous and efficient service, and, in all of the dealer’s transactions with the customer, will observe the highest standards of honesty, integrity, fair dealing and ethical conduct.

The Customer Bill of Rights does not create a relationship between the customer and Collectors Universe and/or Collectors Universe’s division PSA (collectively “PSA”). The customer’s rights under the Customer Bill of Rights are held exclusively by the customer and are for the customer’s sole benefit. The customer is not an intended third party beneficiary of the Customer Bill of Rights. PSA’s policy is to not pursue, on behalf of a customer, the customer’s rights against dealers who violate the Customer Bill of Rights, or to pursue for the customer’s benefit (whether direct or indirect) a claim for a dealer’s violation of the Customer Bill of Rights . PSA’s obligations connected with, or arising out of, a dealer’s violation of the Customer Bill of Rights are limited solely to disciplining, suspending or terminating a dealer.